Terms of Service

Last Updated: July 5, 2026

Welcome to G&F Stores. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using our website, you confirm that you are at least the age of majority in your province or territory of residence, or that you have permission from a parent or legal guardian to use this website.

2. Products and Availability

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, errors may occur.

We reserve the right to:

• Correct any errors or inaccuracies.
• Update prices without prior notice.
• Limit or discontinue products at any time.
• Refuse or cancel any order for any reason, including suspected fraud or pricing errors.

3. Orders

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order before shipment.

If your order is cancelled after payment has been processed, you will receive a full refund.

4. Pricing and Payment

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

Applicable federal and provincial taxes will be calculated during checkout.

Payment must be received before your order is processed and shipped.

5. Shipping

Estimated delivery times are provided for convenience only and are not guaranteed.

G&F Stores is not responsible for shipping delays caused by weather, carrier delays, customs, strikes, or events beyond our reasonable control.

Risk of loss and ownership of products pass to you upon delivery to the shipping address provided.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns & Cancellation Policy.

Certain products, including opened pet food, treats, health products, and personalized items, may not be eligible for return due to health and safety reasons.

7. Intellectual Property

All content on this website, including logos, graphics, images, product descriptions, text, and website design, is the property of G&F Stores or its licensors and is protected by Canadian and international copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

8. Acceptable Use

You agree not to:

• Use our website for unlawful purposes.
• Attempt to interfere with the security or operation of the website.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems or customer information.

9. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, G&F Stores shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

10. Product Information

Our products are intended for their described purpose.

Pet owners are responsible for selecting products appropriate for their pets. Always follow the manufacturer's instructions and consult a licensed veterinarian before using new food, supplements, or health products if you have concerns about your pet's health.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information in accordance with applicable Canadian privacy laws.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of those websites.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Canada and the laws of the Province in which G&F Stores operates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the appropriate courts within that province.

14. Changes to These Terms

We may update these Terms of Service from time to time. Changes become effective immediately upon posting to our website. Your continued use of the website constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions regarding these Terms of Service, our products, or your order, please contact us through our Contact Us page or by using the customer support information provided on our website.