Returns & Cancellation Policy

At G&F Stores, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Include all original packaging, tags, and accessories.
• Be accompanied by proof of purchase.

For health and safety reasons, we cannot accept returns on:

• Opened pet food or treats.
• Opened health and grooming products.
• Personalized or custom-made items.
• Gift cards.
• Items marked as final sale.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled. You may return eligible items after delivery according to our Returns Policy.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item.
• A defective product.
• An incorrect item sent by us.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions about returns, refunds, or cancellations, please contact our customer support team. We're always happy to help.