Shipping policy

Shipping Policy

Effective Date: July 5, 2026

At GNF Stores, we are committed to delivering quality pet products quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak shopping periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Canada: 3–7 business days
  • United States: 5–10 business days
  • International: 7–21 business days (depending on destination and customs processing)

Delivery times are estimates and cannot be guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.

We may occasionally offer free shipping promotions on qualifying orders. Any applicable conditions will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number (when available), allowing you to monitor your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. GNF Stores is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it ships.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

When reporting damaged items, please include:

  • Your order number
  • Photos of the damaged product(s)
  • Photos of the shipping package

We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Delivery Delays